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Lealholm Crescent supports older people with learning disabilities. In 2016, the team were named Finalists for the End of Life Care Award at the 3rd Sector Care Awards, nationally recognising their dedication and compassion.
A gentleman who had lived at Lealholm for 12 years, sadly became very ill and passed away within a month of being diagnosed with cancer. This was the first time that the staff team had ever provided end of life care and they adapted their support to do everything possible to ensure his end of life care was filled with love, dignity and respect.
Extra support staff were recruited and given the gentleman's One-Page Profile, identifying his interests and hobbies, including football. A football-mad Support Worker made sure he didn’t miss a single Middlesbrough match – even using his personal laptop to stream matches.
The staff organised days out to his favourite places with loved ones and created a photoboard of special memories. They also arranged a touching memorial service for family and friends, planting a tree in the garden that he dearly loved.
The extraordinary lengths the team went to, to provide support for the gentleman and his family and friends was phenomenal, especially as this was the first time they had experienced - let alone managed - the end of life care of someone they fondly supported.
The family praised the team, saying: "I cannot express how thankful I am in the way the staff team pulled together at such a sad time for my family. Nothing was too much trouble and everyone in the team went above and beyond to care for my uncle until he sadly passed away at home. Everyone was such a good source of comfort for us during this difficult time and this helped us get through. This even continued even after the funeral.”
Lisa Lazell, Regional Manager for Community Integrated Care, said: “The team went to extraordinary lengths to provide support, not only to the gentleman himself, but also to his family and friends. It was heart-warming to see how much they rallied around and supported themselves and his loved ones.
Lisa continued: "I am extremely proud they were named Finalists for such a prestigious award, acknowledging their hard work, compassion and dedication. It is also a special way for them to remember and honour his life.”
Jacqui Moran is Service Leader across four of Community Integrated Care’s services in Liverpool, joining the organisation in March 2008 as a Support Worker. Having worked in several settings, Jacqui decided that working in mental health services was her true calling.
As Team Leader and more recently, Service Leader, Jacqui’s expertise and empathy has made her an indispensable part of the Community Integrated Care family. Jacqui has remained a constant in the sometimes turbulent lives of the people she supports, many of whom were on the selection panel that chose her as Team Leader. The relationships she has built with them since this day have stood firm, with the people she supports praising Jacqui as their biggest advocate.
Jacqui is held in extremely high regard by colleagues and external professionals alike. During a recent contract review consultation with a gentleman supported, Jacqui was praised by representatives from Liverpool City Council, who commended her for “being at the forefront, steamrolling the way with pilot schemes that LCC have only recently discussed”.
Jacqui’s dedication can be illustrated in her continued support of a tenant in his late 50s at Buckingham Road. After six months at Jacqui’s service, the gentleman, who had experienced mental health concerns, got his own tenancy independent of any support. Despite no longer being supported by Community Integrated Care, Jacqui stayed in touch, such was her deep concern for the man’s wellbeing.
After six months, he was badly injured, spending months in hospital with a fractured skull and brain injury. Jacqui remained by his side throughout, and in her own time, supported him throughout his rehabilitation and respite in hospital. Attending all of his care meetings, Jacqui was told that the man required 24-hour nursing care. Knowing the man’s strength of character, Jacqui disagreed, and pleaded for him to be referred back to her service. With the support of the team, led by Jacqui, the man has made a remarkable recovery. Amazingly, he has just been declared medically fit to drive again – which has given him back his independence, and helped him rebuild networks with friends and family.
Jacqui is described by her team as ‘the epitome of what a care manager should be’ – and we’re sure nobody could disagree, particularly has she’s been shortlisted for an amazing THREE care sector awards this year!
Not only passionate about her work, Jacqui keeps busy in her spare time too, and can often be found lending an hour or two volunteering at Berwyn Railways Station in North Wales, to fundraise for the preservation of steam heritage.
“Last year my family and I moved to Glasgow, from my home country of Italy. Relocating to Scotland was a big step, so I was keen to find a job that would help me to meet new people, as well as develop my talents.
One of my friends works at Elder Grove Place, a service supporting three people with learning disabilities, and they told me about a Support Worker vacancy that was coming up. I felt that as a naturally caring person, with a positive outlook, I could bring a lot to the role and I was very excited to apply for it.
Getting the job at Elder Grove has been one of the best experiences of my life.
As a Support Worker, it is my job to help John, Colin and Stephen, the three people who live at Elder Grove, to lead happy, healthy and fulfilled lives. Every day is different. My responsibilities can range from helping them to take medication, to supporting them to enjoy fun days out in the community and take part in music therapy sessions.
This has been my first experience of working in social care, so I was a little nervous at first. However, I’ve been given lots of support, encouragement and mentoring from my colleagues, as well as some great training. Hopefully, I’ve been able to give something back to the service too – my manager often praises my youthful outlook and enthusiasm, and I’ve really developed great relationships with everyone here.
To be a good support worker, you need to be caring, patient, attentive, and able to communicate well; my job has helped me to develop all of these qualities and many more. But most of all, I’ve found that working in care is an incredibly rewarding vocation – for me, there is no greater satisfaction than helping John, Colin and Stephen to be at their most independent and lead full and happy lives.”