Testimonials

Over the years we have watched my sister improve in many ways - her happiness and well being, her ability to understand and do more. I would like to thank each and every one of you at Hesketh House for the care you took with her, and help you gave us with her funeral - you were all so kind especially with the coffees!

May I just say a special thank you to T for everything you did, you took so much off us, N for such a beautiful eulogy - the words were so moving, M for a marvellous buffet it was great and of course M for being her "best friend" and taking such care of her, you are such a lovely person. Thank you again, I will call in from time to time to see you all. Much Love and appreciation. 31st January 2014

I would just like to pass on our thanks for the care our sister is receiving at Winsford Grange. The staff are, without exception, caring, kind, always available and helpful and can always update us on my sister's condition. She is always clean, comfortable and well looked after. We are very impressed and very happy with the service and I would appreciate it if this could be passed on as we see different staff when we visit. Thank you. 13th January 2014.

Just a few lines to let you know what a wonderful job your staff are doing on a daily basis with regards to my Father's care. He was welcomed into Green Heys in Waterloo last June. Me and my sister can see the rapport he has with all of the staff and are happy in the knowledge that my Dad is being cared for in a friendly, caring and compassionate environment.

He settled very easily and nothing is too much trouble for the staff even when they are at their busiest. What makes visiting my dad so much easier is the fantastic relationship we have with the staff too. It is sometimes difficult to thank the staff individually for the dignified care my dad receives and I would appreciate it if you could feedback to the manager and to all her staff what a wonderful job they are doing and to keep up the good work.

I work for the NHS out in community and fully understand the pressures of caring and it is something the whole team in Green Heys are doing tremendously well. 15th January 2014.

Just to say a big thank you to you all for the care given to mum at Merse House over the last four years. It was not always easy, but I admired the kindness and patience always shown to her. I felt the staff really did care; it was not just a job. I would also like to say thank you to all for making me feel welcome when I visited Mum, I have made friends and really did feel part of the Merse House family.

In Kirkcudbright we are very fortunate to have a residential home which provides such an excellent standard of care. My best wishes to you all. 31st December 2013.

My mother-in-law, following the news that her cancer had returned, discussed palliative support options with Macmillan nurses. She decided that rather than look to hospice care, she would look at a (very) local care home, Gardner House, and as a room had become available there; after a visit, she said she'd be happy to move in and she did so. Initially when she moved in, she was fairly independent and staff managed this difficult balance extremely well. As her needs have increased over the past few weeks so has their support and professionalism in dealing with each situation that arises.

She has had a tough few days and though the entire team have been fantastic, we feel a number have gone over and above their day to day role. One of the senior members of staff on duty on Sunday showed such care and empathy for, that we were given the space to spend time with her as she begins to move to the last stages of her life. In fact, all of the support staff generally on Sunday (from the staff in the kitchen to those working overnight) constantly made sure we had everything we needed to get through the day. Following some challenges handling the different needs of family members in this past week, the team have again stepped in with support and are helping to create time for each of us to spend with her.

Though we're moving to an inevitable stage for her, I didn't want to lose an opportunity to express my partner and my own thanks to the entire staff team in Gardner House. It has been a source of relief that she has (and is) very well cared for and is comfortable, allowing us to make the most of the time we have available to us. 18th December 2013.

I am writing to you with regards to my brother now living at Magna Road. He has been there since the middle of October. When he first came from his previous home he was very thin and had lost alot of weight. Since being at Magna Road, he has put weight back on, is getting his happy face back and I am overly happy with the care in which he is receiving. The staff have been very good and I would like to thank them all for their help in getting my brother back to his normal self!

I visit twice a week, and on every visit I feel welcome and never have I been made to feel uncomfortable or unwelcome! I don't always announce when I'm going to visit and again have never come across any problems. As I said, I'm very appreciative to the staff at Magna Road and can now sleep at night knowing he is in a safe and caring environment. Thank you.
17th December 2013.

To all the team at Longford. I know my daughter called in with a card for you all after my mum died, but I just wanted to personally thank you for all the care and attention you gave her during her time at Longford and in her last days.

I was very glad that I made the decision to keep her at Longford instead of sending her back to hospital. This decision was influenced by my belief that she would have been happier spending her last days in such a warm, caring environment. Every time I visited my mum I was impressed by the way all the staff treated the residents with such respect and kindness and the friendly, efficient atmosphere I always experienced.

Thank you all again for making her last days as easy as possible, both for mum and the rest of the family. 6th January 2014.

Just to feed back, I visited Spencers Villa the other day with some parents of a young person who is in transition. They are very anxious and I wanted them to see what types of services we have developed so that they could be reassured.  The staff at Spencers Villa were (again) excellent. They were very impressed with the building but also with what the manager was saying .He was really good with them. And what was also nice was the photos of people on the walls and the activities they had taken part in.  Please thank and the team for me. 12th December 2013

I am writing to thank you all so very much for all the excellent care, compassion and kindness shown to our Mum from her day of arrival in Thorney Croft right up to and including the day it was her time to leave us. No words are adequate in how grateful as a family we are in all that everyone did for mum from senior staff, carers, kitchen, cleaning and laundry staff.  As a team you are fantastic and although we are heartbroken in losing mum it is a comfort in knowing that the last four years of her life were enhanced in being with you all. Thank you so much. 26th November 2013.

We recently lost our Mother in October 2013 and I am writing to thank St Luke's staff in all departments for the kindness and compassion shown to my late Mother and all the members of our family. Our father is still residing in St Luke's and we would also like to thank you for the care he receives from everybody there, your care of residents is second to none, and we would have no hesitation on recommending St Luke's to anybody. Once again thank the members of staff for us, in all departments that care for everybody at St Luke's, we applaud you all. 26th November 2013.

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